I do declare. I have gone 'round the world and back in the customer service shuttle.
People marvel at my ability to speak to them in their own name.
I chalk it up to my many years as an envoy at the UN.
:-)
Actually - listening is key.
"... nothing so liberalizes a man and expands the kindly instincts that nature put in him as travel and contact with many kinds of people." ~ Mark Twain
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