People talk ... right?

This blog was originally launched - as a set of examples - to tell some of the stories I hear and encourage in the auto-dealer customer service shuttle.

I was hoping that my employer would find these stories valuable to his dealership and brand if I added his name and a few other pertinent factoids regarding the service relationships we have developed over time. I need to add greater value to my package.

I have not added his dealer name or brand of automobile on purpose. We haven't had the talk yet. He's seen the posts or so I was told. Frankly I don't think he can imagine any benefit to him and his culture or profit. So ... no meeting. Period. Too bad for me.

I would like to work in customer service communications and social media as a CST;  Chief StoryTeller. I hear stories about our service department that need to be heard. Not all of them are good necessarily but there needs to be channels to route the stories. That's my story.

And, as with every business, there are scathing comments on the internet. These cannot be erased but they can indeed be buried with all the good that happens every day in every way.

I don't know much about cars. I do know people. Many of them think I am a great conversationalist - only because they get to be heard. That in itself is a rare opportunity these days and great service as well.


Anyway, this is sort of a 'goodbye' on this blog space. I have opportunities for greater readership on Patch.com.

So ..

http://greenfield.patch.com/blogs/david-whites-blog

and, from time to time, I post items here:

http://goodworkcards.wordpress.com/category/shuttlebug 


By the way, if you dear reader, think you need a story-teller,
you can find me at GoodWorkCards.com

Best. Compliment. Ever.

Best. Compliment. Ever.

There were three of us to start. Me, Bob and a young gal we dropped off first.  Bob was in the back and wanted to ride up front after she got out. He and I hit it off pretty well. I thought. Chit chat. You know.

He was stationed on the RAF base at Oxford, England the year I was born. He was one of the last USAF guys to do that. We (the US of A) built an airbase right across the street soon after he left.

He said he was glad I was driving. His kids are starting to worry about him. He admitted to getting lost two blocks from home anymore.

We joked. We laughed. Ha ha. And then he said, “I bet you’ve never heard this before.”

“You’ll have to tell it to me first,” I said.

“If BS was music - you’d be a brass band.” he said, laughing heartily. He spelled it out. B... S...

“Thanks,” I said.

Best. Compliment. Ever.

“Nope,” I said, “never heard that one before. Actually I think someone said that of you and you liked it so much you’ve held on to it all these years. I bet you’ve been saving it for me.”

Except I do think there’s a bit of a negative connotation regarding BS-ers. I really don’t think I do that. I’m, um, genuinely enthusiastic.

I dropped Joe off at United today. He works in some capacity for the Brewers as their MLB affiliate. He’s off to Houston for an annual MLB vendor meet-and-greet.

I also met Wendy today on a lovely ride to Franksville. She operates a glue machine at a local factory. Business is good. Turns out she knows a guy I know. Tom. We talked about Tom, her truck, her dogs, the 'up north' place - with acreage. It was a lovely ride in the country this morning.

The highlight of this day was picking Roz up at City Hall. She got in and started talking like I had called a meeting to be briefed on the Milwaukee Water Works situation.  She told me almost everything and I could have kept driving just to hear more. As we pulled in to the dealer she started filling me in on fluoride and we did not get to finish.

“Well,” she said, “if you or anyone you know has any questions about Milwaukee Water, have them call. We like to answer questions."

I might call just to finish up on the fluoride question!

Then she handed me her card, the current quarterly newsletter and this cute red foam fire hydrant. Yep, she is in the marketing department for Milwaukee Water Works and writing a history of the subject as well.

Maybe Old Bob and I could recruit her for our new brass band.

....

I do like driving the auto dealer customer shuttle. Every single day I get to drive on a street I've never been on before and I meet some fascinating people from here and almost everywhere else.

And it occurs to me that these, the people that leave their cars for service, are the most valuable customers that a dealer has.

....


I have not posted on this blog-space in a while, but have moved over to Greenfield Patch.
http://greenfield.patch.com/blogs/david-whites-blog
and ...
http://goodworkcards.wordpress.com/category/shuttlebug